Our Services

Business Communication
Services That Deliver Results

Since 1988, CMSCOM has helped businesses improve customer service, capture more leads, and cut costs with flexible, customized live-answering solutions.

Managing Customer Communication Is Tough — That’s Why We Make It Simple.

We offer live answering, call handling, and scheduling

to keep your business responsive and efficient.

Gold Standard Receptionist

Your Business’s Front Line—Handled with Care
Our trained receptionists represent your business with professionalism, warmth, and accuracy—just like an in-house team. Available 24/7.

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Features include:

  • 24/7 professional call answering
  • Custom call scripting and FAQs
  • Call screening & routing
  • Voicemail to email/text
  • Transfer to wireless extensions
  • Full access to call recordings via secure client portal

Ideal for:

Small Businesses, Franchises, Consultants, Professional Services, Retail, Marketing Teams

We don’t just answer calls—we deliver confidence with every conversation. Whether it’s screening leads, routing calls, or providing consistent brand messaging, our team is equipped to handle your front line so you can focus on growth. With tailored scripts and seamless integration into your workflows, we become an extension of your team—always on, always reliable.

Medical Call Processing

HIPAA-Conscious, Patient-Friendly Phone Support
Our medical answering services help clinics, dental offices, therapists, and specialists maintain patient satisfaction and smooth office operations.

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Features include:

  • Trained patient care reps, 24/7
  • Custom routing by specialty, urgency, or location
  • On-call transfers and paging options
  • Voicemail and secure message delivery (text, mp3, or live call)
  • Call recordings and appointment tracking tools

Add-ons:

Patient Scheduling, Seminar Registration, Reporting

Ideal for:

Doctors, Dentists, Rehab Clinics, Therapy Offices, Assisted Living Centers

From urgent calls to routine follow-ups, our trained patient care representatives ens

Appointment Desk

Appointments Made Easy—Never Miss a Slot.We combine receptionist support with smart scheduling to manage your calendar and keep your business running smoothly.

 

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Features include:

  • Full appointment scheduling
  • Platform integration (Google Calendar, iCloud, etc.)
  • Shared team calendar access
  • Live reps booking in real-time

Ideal for:

Contractors, Real Estate, Salons, Home Services, Designers, Health & Wellness Providers

Let us handle the bookings, so you can focus on growing your business.

Our Appointment Desk isn’t just about booking time—it’s about creating seamless experiences for your clients. With real-time scheduling and platform integration, we ensure your calendar stays full and organized. Whether you’re handling back-to-back consultations or managing multiple service providers, we keep everything aligned so you never miss a beat.

Customer Service Center Add-Ons

Tailored Call Handling for Unique Business Needs. Enhance every interaction with flexible add-ons that personalize your call experience and support your specific goals.

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Value-Packed Add-Ons Include:

  • Lead Capture & Follow-Up – Our trained agents turn inquiries into appointments, helping you close more business, faster.
  • Zip Code Checker – Automatically validate service areas to qualify leads in real time.
  • Catalog Order Entry – Simplify phone sales, upsell products, and track orders with ease.
  • Event Registration & Tracking – From RSVPs to attendee follow-ups, we handle it all.
  • Custom Reporting & Data Export – Get detailed insights to improve service delivery and decision-making.

Have a custom requirement? We’ll tailor a plan that fits your workflow, tools, and goals — down to the last detail.

Our add-ons are designed to work seamlessly with your operations—capturing leads, managing orders, tracking engagement, and delivering real-time insights. Whether you’re running a campaign, hosting an event, or managing high call volume, we offer the right tools to optimize every customer touchpoint.

Frequently Asked Questions

How do I get started with your service?

Getting started is quick and easy! Just book a free consultation, and our onboarding team will set everything up for you. Most accounts are activated within 1 business day. 

Can I try the service before committing?

Yes! We offer a 7-day free trial so you can experience the quality of our answering service with no obligation. 

Are your agents available 24/7?

Absolutely. Our professional agents are available 24/7/365, ensuring your business never misses a call—day or night. 

Can I customize how my calls are answered?

Yes, every call is handled according to your custom script and preferences. You control how we greet your callers, gather information, and escalate messages. 

Is there a long-term contract?

Not at all! We offer flexible, month-to-month plans with no long-term commitment. Upgrade, downgrade, or cancel anytime. 

Let’s Get Started

Ready to Elevate Your Business Communications?
Let’s Get Started Today.

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