“AWARD OF EXCELLENCE, 13 Years In A Row” by the Association of TeleServices International (ATSI), 2015
ATSI is the industry’s trade association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. Independent judges are contracted by ATSI to evaluate message services over a six-month period. The criteria for scoring include:
- response time
- overall service
CMSCOM has received the award every year since 2003, and achieved Double Diamond status — the industry highest honor.