People want to deal with other people. They want to know they’ve been heard. That is the key to building strong relationships that go beyond expectations and lead to memorable experiences—and repeat business.
That is exactly what CMSCOM has been providing our clients since 1988. It’s been our mission from the start.
Gold Standard Receptionist services
Create a first class customer experience
Our team of professional customer service representatives is trained on your account so we can effectively serve as an extension of your office when you aren’t available. We partner with you to optimize your phone system and create a customized solution to make the most of each call.
Gold Standard Receptionist service plans include:
- Professional, friendly customer service representatives, 24/7
- Call screening
- Customized scripts
- Call transfer to wireless extensions (we can even integrate employees and offices to one central number)
- Basic FAQs
- Message delivery by text, email or web
- Secure online Client Service area with access to all call recordings, along with convenient account management tools Learn More
Ideal for: Franchisees | Home Based Consultants | Small Businesses | Professional Services | Marketing | Retail
Read how one of our clients is making the most of each call for their law firm:
Tamara’s Story
Appointment Desk services
Secure those high quality leads and build up your business fast
The CMSCOM Appointment Desk plans are carefully designed around service–based business needs. They combine our Gold Standard Receptionist services with the added support of booking your appointments to help you manage all the opportunities in your service area.
Appointment Desk plans feature:
- Universal web interface
- Management of all appointments (offsite or in office)
- Set up through Google Calendar, iCloud or your preferred platform
- Shared access with your team to view, schedule and cancel appointments
And, of course, our award-winning customer service representatives
Ideal for: Service Franchisees | Real Estate | Salons and Spas | Contractors and Sub-contractors | Landscapers | Interior Designers | Stylists
Read how one of our clients is turning this into a winning strategy for her home decorating business.
Laurie’s Story
Customer Service Center add-on menu
Dial it up and customize any plan for the perfect fit
CMSCOM has created a menu of options to appeal to a variety of budgets and business needs. We can even take the lead(s) for you and make sure every one of them is followed up, so you don’t miss a thing. Just give us a call.
Incoming Lead add-on service:
This lead capture service works with our Appointment Desk services and automatically directs all your leads into your CMSCOM account. Then a customer service agent follows up with qualified prospects to schedule an appointment. Learn more
Ideal for: Service franchisees and local offices that receive referrals through national marketing programs.
Read how one of our clients is taking the lead in window coverings:
Cedric’s Story
Additional Service Options:
- Zip Code Checker verifies the zip code of each incoming lead to confirm it is with within your service area; we can also refer calls to the caller’s nearest provider
- Catalog Order Entry includes management of order placements plus product/service cross- and up-sell
- Event Registration tracks and notifies confirmations and cancellations
- Database Reports are delivered via email, web or direct database export; Custom Reports are also available.
Need more? Tell us what you want and we’ll make a plan that works.
Medical Call Processing services
Because great customer service matters to your patients
Our team of professional patient service representatives understands the unique pressures of patient calls. We are carefully trained on your system to effectively serve as an extension of your office when you aren’t available.
Medical Call Processing plans include:
- Professional, friendly patient service representatives, 24/7
- Call screening, that routes your calls to various doctors or medical personnel, based on your precise criteria
- Customized scripts
- Call transfer to wireless extensions let’s you stay ‘on call’ (we can even integrate employees and offices to one central number)
- Basic FAQs
- Medical Message Delivery Options:
- Sending an audio mp3 file to your email account
- Calling your pager, home phone, or cell phone to play your message
- Access your personal voice mailbox for retrieval 24 hours a day
- Secure online Client Service area with access to all call recordings, along with convenient account management tools Learn More
Ideal for: General Practices | Medical Specialists | Dentists |Therapists | Physical Rehab Centers | Assisted Living Centers
Read how one hospital manager successfully leverages CMSCOM services to build patient satisfaction.
Shannon’s Story
Medical Call Processing add-ons
Answering patient calls is just the beginning. Let us help you deliver service on your patients’ schedule with these custom options:
- Patient Appointment Scheduling uses a universal web interface that works with any platform and enables our patient service agents and your staff to view, schedule or cancel appointments simultaneously, without double booking. Contact Us!
- Seminar/Class Registration system allows your to easily track confirmations and cancellations. Call for Pricing
